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Review team members' helpdesk requests

Updated in  March- 2024 | Subscribe to watch greytHR how-to video

Employees reach out to the helpdesk when they face obstacles that slow them down or hamper their tasks. These requests cover a range of topics, from technical hiccups to software and hardware issues, account access problems, password resets, and challenges during job duties.

The Review page in the greytHR ESS portal allows you as a manager to Withdraw, Accept, Forward, and Resolve your team member's helpdesk requests. You can also view all the closed requests from this page.

The page displays the following tabs:

  • Active: Displays all the pending restricted holiday requests of team members. 

  • Closed: Displays all the closed, rejected, approved, and withdrawn restricted holiday requests of team members. 

To view the Review page, click To Do > Review.

Review team member’s helpdesk request

To review your team member’s helpdesk request, perform the following actions:

  1. On the Review page, click Helpdesk

  2. Under the Active tab, select the required employee's helpdesk request card. The card expands.
    Note: You can view more details of the request such as Category, Description, Applied on, Priority, and Submitted date by clicking View Details.

  3. Click Accept/Forward/Resolve as per your requirements. A pop-up appears.

  4. In the Reason description box, enter the relevant reason to forward the request.

  5. Click the Forward tab to confirm. 

  6. Click the Resolve tab to resolve the changes done.

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