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Solve your queries using Bella

Updated in November-2023 | Subscribe to watch greytHR how-to video

In today’s fast-paced world, influenced by ease and support, messaging is the most effective and favored way of communication. All of us are habitual of using chats as the main source of digital communication. While dealing with service providers, the fastest source of communication is chatbots. Chatbots allow us to solve our problems and queries instantly. 

Understanding this requirement, we have introduced an artificial intelligence-integrated chatbot named Bella in the greytHR portal. Search Quicker, Faster & Better with Bella!

Bella can help you with easy information access and provide answers to all your greytHR Employee Self Service (ESS) related queries. The bot not only helps with the queries related to the greytHR employee portal but also helps you search the questions related to your company policies.

Our chatbot Bella makes you more productive and capable by giving you the power to solve your queries in ESS. Whether it's Salary, Letters, Leave and Attendance, or any other topic related to ESS, reach out to Bella any time of day or night. 

Yes! Our Bella delivers automated customer support for you 24/7. 

Use Bella to: 

  1. Perform your tasks.

  2. Solve your queries.

Perform your task

In the Bella chatbot, you can type your tasks such as sign in/sign out, view your leave balance, or holiday calendar. Bella will suggest the FAQs related to your search. For example, you want to sign in/sign out for the day. To sign in/sign out for the day using the Bella, perform the following actions:

  1. From your greytHR ESS login, click the Chat with Bella button. The chat window appears.

  2. In the Type Something text box, enter the keyword Attendance. The Bella displays all the tasks related to attendance such as Sign In Now, Sign Out Now, and Suggested articles.
    Note: If you have already signed in for the day, Bella will show the message that you have already Signed in and will provide you the option to Sign Out.

  3. Click the Sign In/Sign Out button to sign in/sign out for the day. The Bella will display the success message.

Solve your queries

Bella helps you in solving queries related to greytHR product, downloading payslips, viewing company policies, and so on. You don't need to contact HR and wait for them to resolve it. For example, you want to know about the leave policy. 

To ask Bella about the company leave policy, perform the following actions:

  1. From your greytHR ESS login, click the Chat with Bella button. The chat window appears.

  2. In the Type Something text box, enter Leave Policy. The Bella displays the articles relevant to your organization’s leave policy.

  3. Click the required article. The article opens in the chat window.

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