{"componentChunkName":"component---src-templates-article-js","path":"/employee-mobile-app/answers/B8TuhDPaQsaki8hu0_pYvw","result":{"data":{"article":{"title":"Troubleshooting guide: greytHR mobile App","seo":{"description":"Fix greytHR mobile app login, loading, OTP, and crash issues on Android and iPhone with easy troubleshooting steps.","title":"greytHR Mobile App Troubleshooting Guide"},"slug":"dfcdfcfgfgghgyhjfdxdxdxfcfvgfikj","summary":"","body":{"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Updated in June - 2026  | "},{"url":"https://www.youtube.com/@GreytipIn/?utm_source=Youtube&utm_medium=Social_Media&utm_campaign=2024_ytpromo","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Subscribe to watch greytHR how-to video"}]}]},{"type":"paragraph","children":[{"type":"span","value":"The greytHR mobile app is designed to give you easy access to your attendance, leaves, payslips, and more — right from your phone. But sometimes, device-specific issues can get in the way. This guide covers quick fixes for the most common problems, including login errors, pages not loading, and browser-related issues — for both Android and iOS devices."}]},{"type":"paragraph","children":[{"type":"span","value":"Before reaching out to your HR admin, try these basic checks to resolve most device-specific issues in just a few steps."}]},{"type":"heading","level":2,"children":[{"type":"span","value":"App loading/login issues "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"If your app is not loading or login is failing — Check if Automatic Date and Time is Enabled"}]},{"type":"paragraph","children":[{"type":"span","value":"Incorrect date and time settings on your device can cause login and loading issues. Ensure automatic date and time is turned on."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"On Android:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Open Settings on your device."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Navigate to Date and Time. Depending on your device, this may be under General Management, System, or Additional Settings."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Look for Use network-provided time or Automatic date and time and turn the toggle ON."}]}]}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"On iOS:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Open Settings on your device."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Go to General, then Date and Time."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Turn the Set Automatically toggle ON."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"If the time zone appears incorrect, go to Settings, then Privacy and Security, then Location Services, then System Services, and enable Setting Time Zone."}]}]}]},{"type":"heading","level":2,"children":[{"type":"span","value":"Clear Chrome App Data on Android "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"If you are using Chrome on Android and pages are not loading — Clear Chrome App Data"}]},{"type":"paragraph","children":[{"type":"span","value":"Clearing Chrome's app data removes corrupted cache or stored data that may be causing loading issues."}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Open Settings on your device."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Tap Apps, Apps and Notifications, or Manage Apps depending on your device."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Find and tap Chrome from the list."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Tap Storage or Storage and Cache."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Tap Clear Data or Clear Storage, then confirm by tapping OK."}]}]}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Note"},{"type":"span","value":": Clearing app data will remove saved settings and cached information from Chrome. Your greytHR account will not be affected."}]},{"type":"heading","level":2,"children":[{"type":"span","value":"Fix Login Issues on iPhone/iPad "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"If the login page is not loading on your iPhone or iPad — Disable Block All Cookies in Safari"}]},{"type":"paragraph","children":[{"type":"span","value":"Safari's cookie settings may be blocking the greytHR login page from loading. Disabling this setting allows the app to function correctly."}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Open Settings on your device."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Scroll down and tap Safari."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Under Privacy and Security, locate Block All Cookies."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"If the toggle is ON, tap it to turn it OFF."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Confirm if prompted."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"If the problem persists after following the steps above, contact your HR admin or reach out to greytHR support for further assistance."}]},{"type":"heading","level":2,"children":[{"type":"span","value":"Frequently Asked Questions:"}]},{"type":"heading","level":3,"children":[{"type":"span","value":"What should I check first if my greytHR mobile app is not working correctly? "}]},{"type":"paragraph","children":[{"type":"span","value":"Start with a basic checklist — verify that automatic date and time is enabled on your device, clear app data if you are using Chrome on Android, or disable the Block All Cookies setting in Safari if you are on iOS."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Why should I enable automatic date and time on my device?"}]},{"type":"paragraph","children":[{"type":"span","value":"Incorrect date and time settings can cause login failures and loading issues in the greytHR mobile app. Enabling automatic date and time ensures your device syncs with network-provided time, preventing these errors."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"How do I enable automatic date and time on Android? "}]},{"type":"paragraph","children":[{"type":"span","value":"Go to Settings and navigate to Date and Time. Look for Use network-provided time or Automatic date and time and turn the toggle ON."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"How do I enable automatic date and time on iOS? "}]},{"type":"paragraph","children":[{"type":"span","value":"Go to Settings, then General, then Date and Time, and turn the Set Automatically toggle ON. If the time zone appears incorrect, also enable Setting Time Zone under Location Services in System Services."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"I am using Chrome on Android and the app is not loading. What should I do? "}]},{"type":"paragraph","children":[{"type":"span","value":"Clear Chrome's app data. Go to Settings, then Apps, find Chrome, tap Storage, and tap Clear Data. Confirm when prompted. This will not affect your greytHR account."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"The login page is not loading on my iPhone. What should I do? "}]},{"type":"paragraph","children":[{"type":"span","value":"This may be caused by Safari's Block All Cookies setting. Go to Settings, then Safari, and under Privacy and Security, turn the Block All Cookies toggle OFF."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Does clearing Chrome data delete my greytHR account? "}]},{"type":"paragraph","children":[{"type":"span","value":"No. It only clears locally stored data in Chrome such as cached files and saved settings. Your greytHR account remains intact."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Where can I download the greytHR mobile app? "}]},{"type":"paragraph","children":[{"type":"span","value":"The greytHR mobile app is available on the Google Play Store for Android devices and the Apple App Store for iOS devices. Search for greytHR and install the official app."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"What Android and iOS versions are supported by the greytHR mobile app? "}]},{"type":"paragraph","children":[{"type":"span","value":"The greytHR mobile app supports Android 8.0 and above, and iOS 13.0 and above. Make sure your device is running a supported version for the best experience."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"I installed the greytHR Mobile app but I cannot log in. What should I do? "}]},{"type":"paragraph","children":[{"type":"span","value":"Ensure you are entering the correct credentials. Also check that your internet connection is stable, automatic date and time is enabled, and your device's OS version is supported. If the issue persists, contact your HR administrator."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"The app is installed but it keeps crashing. What should I do? "}]},{"type":"paragraph","children":[{"type":"span","value":"Try the following steps — clear the app cache, ensure your device has sufficient storage, check if an app update is available on the Play Store or App Store, and restart your device. If the issue continues, reinstall the app."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"I am not receiving OTP on my mobile. What should I do?"}]},{"type":"paragraph","children":[{"type":"span","value":" Check that your registered mobile number is correct and that you have network coverage. Also ensure that messages from unknown senders are not blocked on your device. If the issue persists, contact your HR administrator to verify your registered number."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Can I access all greytHR features on the mobile app? "}]},{"type":"paragraph","children":[{"type":"span","value":"The greytHR mobile app supports key ESS features such as attendance marking, leave application, payslip viewing, and more. Some admin-level features may only be available on the web portal."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"My app is slow or taking too long to load. What can I do? "}]},{"type":"paragraph","children":[{"type":"span","value":"Check your internet connection and switch to a stronger network if possible. Clear the app cache, close background apps to free up memory, and ensure your app is updated to the latest version."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Related articles"},{"type":"span","value":":"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://ess-help.greythr.com/employee-mobile-app/answers/159466258","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Get started with greytHR ESS mobile app"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://ess-help.greythr.com/employee-mobile-app/answers/160179435","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Explore greytHR mobile app homepage"}]}]}]}]},{"type":"heading","level":4,"children":[{"url":"https://form.typeform.com/to/t3n8jn1K#source= greytHR_Mobile_App_Troubleshooting_Guide_for_Employees","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong","emphasis","underline"],"value":"Was this article helpful"},{"type":"span","marks":["strong","underline"],"value":"?"}]}]},{"type":"thematicBreak"},{"type":"heading","level":3,"children":[{"type":"span","value":"More resources:"}]},{"type":"paragraph","children":[{"type":"span","value":"▶ Video - Watch our "},{"url":"https://www.youtube.com/playlist?list=PLW4GmthLLrUhCcmKGVE7HTu3U0NcdLr4p","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"how-to videos"}]},{"type":"span","value":" to learn more about greytHR."}]},{"type":"paragraph","children":[{"type":"span","value":"❓ FAQs - Solve your queries 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